BLOG STARTUPS, VENTURE AND THE TECH BUSINESS

Posts Tagged ‘Pharmaceuticals and Healthcare’

March 5 2015
by Todd Hixon

Startups Are Rebuilding The Healthcare User Experience

[This post first appeared at blogs.forbes.com/toddhixon on March 2, 2015] A senior exec of a big health insurer recently returned from a company offsite dedicated to becoming “customer centric”. I asked if they talked about making EOBs (Explanation of Benefits) understandable? “Not really”, he said. For me that sums up the state of healthcare customer care: becoming top-of-mind, but the […]

Read on and discuss (1)