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Scott Derschlag, Skype COO: TLH notes from the Nantucket conference

Skype is a Ferrari that is running on 3 cylinders: [sounds like someone hyping a car company to me]

huge success engaging users (400m)
weak on monetization ($550m, $1.30/user)
customer service is a challenge with a user base the size of the European union

Fremium is a subtle strategy:

different customers have different behaviors
some pay, some do not, but they ...

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